Exceptional Services Group, L.L.C., 866-
Before The Disability”
Call Us Today: 866-
Individuals with special needs who are 18 years or older, ambulatory, able to travel in a 4:1 or 5:1 traveler to staff ratio, able to care for their own personal hygiene needs independently or with minimal staff supervision, cooperative and considerate of their fellow travelers and staff. A chaperone can be sent to accompany a special needs traveler for a reduced trip rate. Exceptional Vacations is able to accommodate the special needs of most individuals. If a customer uses a wheelchair or needs mobility aids please call our office to discuss prior to registering. An additional fee may apply if customer requires a lift van, additional care or medical rental equipment. A Mobility Assistance Information Form will need to be completed and sent back to us. Here is a link : Mobility Assistance Form. Back to Top
Exceptional Vacations' trips are all inclusive. The price includes lodging, meals, supervision, activities, and transportation from Palm Beach, Broward or Dade Counties, Florida. When not included in the package price, Exceptional Vacations will arrange air, rail or car transportation for an additional cost. Travelers may want to bring additional spending money to purchase items such as souvenirs and postcards. Travelers will also receive a photo album a few weeks after the trip. If air transportation is included in the package price but the flight exceeds $500, Exceptional Vacations will have to charge additional for the airfare overage. Back to Top
There are several ways to book an adventure with Exceptional Vacations: Visit our
Registration page, complete and submit the preliminary application. We will mail
you the information or call you if we have any questions. Contact us by phone at
A deposit of $300 is required to reserve your space. If the trip is less than two
months away then final payment is due. Final Payments are considered past due at
eight weeks prior to trip departure. Make checks payable to Exceptional Vacations
and mail to PO Box 970220, Coconut Creek, FL 33097. We also take MasterCard, Visa
and Discover cards. You can call those payments into our office Monday -
We recommend customers purchase travel insurance. Insurance can be purchased here: www.travelsafe.com
What do I need to bring on my Exceptional Vacation?
The most important thing to bring is a current picture identification card or passport.
For US Citizens, most cruises require either a passport, passport card or an original
or state certified birth certificate along with a government issued-
What is the Medication Policy?
Exceptional Vacations is committed to providing a safe environment for all our travelers.
We feel that a uniform medication policy is necessary to ensure the well being of
all our vacationers. It is very important for all travelers to follow this policy.
Our staff will assist any travelers requiring help with medication administration,
except in the case of injectibles. If a customer requires an injectable medication,
such as insulin, and the customer is not able to self administer, a RN will need
to be contracted out prior to the trip to perform the injections. Exceptional Vacations
will pass this additional cost on to the customer. All medications need to be packaged
prior to trip departure by the traveler's family, pharmacist, or program. The following
medication options are available to our travelers: 1) Have the traveler's pharmacist
Refunds and Cancellations:
Changes or cancellations made more than 30 days prior to trip departure will receive
a refund less a $50 cancellation charge and any pre-
What about travel insurance?
We recommend customers purchase travel insurance. Insurance can be purchased from various travel insurance companies or here: www.travelsafe.com. Cruise customers can request the cruise line insurance. We will pass the charge on to the customer at our cost. Back to Top
How are the rooming arrangements made?
Rooms are usually double occupancy. However, sometimes there are an odd number of males or females on a particular trip. In those cases one room will be triple occupancy to accommodate the extra person. Males and females always room separately except in the cases of couples where we have prior authorization for them to room together. All travelers have their own beds. We try to match our customers with appropriate roommates based on the traveler's profile. Having a staff in the room is not guaranteed. Rooms are booked in close proximity so a staff is always nearby. If you'd like a single room we can accommodate that for an additional fee. Back to Top
Are alcoholic beverages allowed?
We do not allow the consumption of alcoholic beverages unless prior written consent
is given. In those cases we limit those beverages to no more than two per day. If
a customer requests an alcoholic beverage without prior written consent, we will
substitute a non-
Be aware that the airline staff are not permitted to help with personal care functions including help with transfers to and from the restroom. The airlines require people who require assistance in this area to manage it independently or to travel with a companion. Back to Top